Refund policy

We want you to be fully satisfied with your purchase. As all items are pre-owned authentic luxury goods, please review the photos and condition notes carefully before purchasing.

Returns

If you are located in the EU or UK, you have a statutory right to withdraw from your purchase within 14 days of receipt, without giving any reason, in accordance with applicable consumer protection law.

For customers outside the EU/UK, we accept returns within 14 days of delivery if the item is not as described. Please contact us before returning any item.

Return Shipping Costs

Return shipping costs are the buyer's responsibility, unless the item received differs materially from its description.

Condition of Returns

Returned items must be in the same condition as received, with all original accessories included.

Return Address

Please contact us before sending any return. Once approved, items should be shipped to:

Ono Heights 202
1-22-6 Ebara, Shinagawa-ku
Tokyo 142-0063, Japan

Refunds

Once we receive and inspect the returned item, we will process your refund to the original payment method. Please note that customs duties, if applicable, are non-refundable by us and must be claimed through the relevant customs authority.

Contact

For any questions about returns, please contact us through the store.

Isshin Co., Ltd. — Secondhand Dealer License No. 431260065934 (Saitama Prefectural Public Safety Commission, Japan)